Welcome to our "FAQ" (Frequently Asked Questions) section where you can find answers to most of the commonly asked questions about our figurines and shop policies.  If you have any other questions not covered in this section, please feel free to  send us an e-mail at cultural_exch@yahoo.com or give us a call at 214-636-4512.

Q. Where are these figurines made and by whom?

A. They are made in Shiwan, China in Master Lin Wei Dung and Master Lin Wei Ho's workshops.

Q. I have seen some figurines that look very similar but not as pretty as yours, why is that?

A. Unfortunately, there are many fakes figurines out there, the postures and colorings maybe similar but they are poor imitations at best. All of our premium figurines ($70 and Up) come in custom-made gift-boxes and certificate of authenticity.

Q. What is the difference between your $70 and up figurines versus $55 figurines?

A. All of our $70 and up figurines are our premium figurines, this means that they come in custom made gift box and certificate of authenticity. The $55 figurines only comes in regular carton box with no certificate.

Q. The figurine I like is currently sold out, what should I do?

A. We would normally restock our figurines twice a year, so let us know which figurines you are interested and we will notify you once we have new inventory.

Q. I saw this figurine at another retailer but their asking price is too high, can you get me the same figurine?

A. Yes, if the figurine is made by Master Lin Wei Ho or Master Lin Wei Dung, we can place a special order for you. You can e-mail us a picture of the figurine and we will try to get her for you.

Q. Nothing happened after I click the "Add to Cart" button, what should I do next?

A. After you have clicked on the "Add to Cart" Button for the items you would like to purchase, your browser should automatically launched a new window that will display your shopping cart, from there you can select "Continue Shopping" or "Proceed to Check Out". If you do not see a new window, please check your browser setting (click on tool and select option) and unchecked the "Block Pop-up Windows" option. In some cases, you may have to close out of your browser and restart.

Q. Is my credit card transaction secure?

A. Yes, currently we are using PayPal to process all of our credit cards transactions. PayPal allows us to accepts all types or credit cards including Amex and Discover. By using PayPal, you can make secure purchases without revealing your credit card number or financial information to the seller.

Q. I do not have a PayPal account, can I use my credit cards?

A. Absolutely, you do not have to have a PayPal account to use its service. Click the "Proceed to Checkout" Button when you are ready to make your payment. Look for the phrase "Don't have a PayPal account? Click here" Click on the link and it will take you to a new page where you can enter your billing and credit card information as well.  Once you have entered all the information, you can complete the purchase. Check your e-mail to get a copy of your receipt. You will receive an e-mail from Fed-Ex with your tracking numbers when the figurines are shipped.

Q. Help! I have difficulty using PayPal, what should I do?

A. You can send us an e-mail at cultural_exch@yahoo.com or give us a call at 214-636-4512 and we can process your credit card manually.

Q. How do you manage shipping and handling such a delicate figurines?

A. Over the years, we have perfected the art of packaging these delicate figurines. Inside the custom made gift box, the figurines are placed in a custom made mold to protect the figurines from breakage. Each figurine is shipped separately in a single wall, 275lbs burst proof carton box with 4 air cushions on each sides and lots of packing peanuts. In the case of breakage, we will ship a replacement figurine for free!

Q. Which shipping carrier are you using? can I ship to a P.O. Box?

A. Our preferred carrier is Fed-Ex and they do not deliver to a P.O. Box address but we can use USPS by special request from our customers.

Q. I live in the Dallas Fort-Worth areas, can I pick up the figurines to save on S&H fees?

A. Yes of course, just give us a call or send us an e-mail and we can process your payments separately.

Q. Do you ship international?

A. Yes, we can ship international via United States Postal Service, please send us an e-mail to get a S&H quote and we can process your payments manually

Q. What is your return policy?

A. Our return policy is 30 days money back guaranteed. If you are not happy with your purchase, you can send us an e-mail to notify us and repacked it in the original packaging and we will arrange Fed-Ex to pick it up. Once we have received the package and finish inspection, we will refund your purchase less shipping and Handling Fees back to your credit card or offer you store credits.